San Antonio – As a heavy rain system moves into the region this week, VIA Metropolitan Transit is taking proactive steps to keep riders safe and on schedule. Deputy CEO and Chief Safety Officer Tremell Brown explained the agency’s preparation plan during a KSAT interview.
Safety protocols and operator training
Brown emphasized that VIA’s buses are larger and sturdier than passenger cars, but they still require specific procedures when water levels rise. “Our operators follow established detour routes while staying in contact with a dispatcher,” he said. “Dispatchers advise drivers of low‑water crossings and coordinate with our internal emergency operations command team, which monitors conditions for maintenance crews, drivers and all staff.”
Bus maintenance before and during storms
Maintenance crews will inspect each bus daily, checking seals, windshield wipers and other components that could be affected by standing water. Brown noted that water can splash under the frame, so technicians may add temporary protections to keep the interior dry and the vehicle functional. “We make sure the seals are intact and that any water that does get in can drain quickly,” he added.
Real‑time detour information for riders
VIA is urging passengers to use the agency’s website (viainfo.net) and mobile app to view up‑to‑date detour maps. The tools display route‑specific disruptions, allowing riders to plan alternate trips before they head out. For additional help, callers can reach VIA’s customer service line at 210‑362‑2020, where staff will guide them through any changes.
Known trouble spots and planned detours
Brown identified several low‑lying sections of the network that often flood, especially under overpasses on I‑35 and near the South Side bridge at St. Roosevelt and St. Marys. “We have long‑standing detour routes for those areas,” he said. “When rain begins, we automatically reroute buses to avoid any risk to passengers or drivers. Checking the app or website will show exactly where those detours are in effect.”
Encouraging safe travel
VIA’s message to the community is clear: safety comes first, but the agency also understands that residents need reliable transportation to get to work, school and other obligations. “We want our customers to feel safe and to arrive at their destinations without unnecessary delay,” Brown said. “If a bus is running late, the app will provide real‑time updates, and our staff are available day or night to assist.”
How to stay informed
Riders should regularly check VIA’s service alerts page and follow the agency’s social‑media channels for the latest updates. By staying informed and using the available digital tools, San Antonio residents can navigate the upcoming rain with confidence.
Original reporting: San Antonio, TX News (HLL/CB) — read the source article.
