Early Monday, approximately 650 customers in the town of Garner experienced a loss of electricity. The outage began before 6:30 a.m., affecting neighborhoods around West Garner Road and Benson Road, just south of Raleigh.

Areas impacted

Residents of Sunset Acres, the Woodridge apartments, and the Carmel Crossing community reported that lights and appliances went dark. Many families were left without heating or cooling during the early‑morning hours, prompting concerns about safety and comfort.

Duke Energy response

Duke Energy’s outage map, updated at 6:30 a.m., confirmed the scale of the disruption. The utility company has dispatched crews to the affected corridor and is working to identify the source of the failure. In a statement, Duke Energy said, “Our teams are on site and will continue to work around the clock to restore power to our customers as safely and efficiently as possible.”

What residents can do

Customers are encouraged to stay informed through Duke Energy’s online outage tracker or by calling the utility’s hotline. In the meantime, families should conserve any remaining battery power, keep refrigerator doors closed, and use flashlights rather than candles to reduce fire risk.

Community support

Local churches and neighborhood groups have already begun coordinating assistance for those most in need. The Garner Community Center is offering a temporary warming station for seniors and families without heat, while nearby schools have opened their cafeterias for free meals later in the day.

Looking ahead

WRAL News is monitoring the situation and will provide updates as more information becomes available. Residents can expect further notices from Duke Energy regarding estimated restoration times once the cause of the outage is fully diagnosed.

Original reporting: WRAL Raleigh — read the source article.