Residents at Fairways 5 Apartments on the Northwest Side of San Antonio are demanding answers and accountability after a power outage left them without electricity for several hours, and in some cases, days, over the weekend.

Power Outage Details

The outage began with a CPS Energy issue, according to management, and the property has worked with the utility to resolve it. One resident, Jennifer Arguello, said the outage made conditions inside apartments unbearable as temperatures climbed, leaving families scrambling for alternatives.

Arguello, who has a 1-year-old child, said her family worked to keep their toddler out of a nearly 90-degree apartment. "Everybody's struggling right now, and then with little kids who have no say so, no voice, and the elderly who are living here needing the electricity because they're on oxygen … just with the heat itself," Arguello said.

Management said crews began responding immediately and provided an outline of the issues addressed and the repair timeline. "Throughout the event, our highest priority has been the safety and well-being of our residents," the emailed statement from Fairways 5 Apartments management said.

Financial Impact

Arguello said the outage quickly became expensive. Her family stayed in a budget-friendly hotel for two nights, all their groceries spoiled, and they had to buy meals, which totaled about $640 between Saturday and early Tuesday morning, when the power returned.

CPS Energy said crews responded to the outage and "successfully completed all necessary repairs to CPS Energy-owned equipment." The complex said it restored temporary power to every unit with generators operating on-site, which is costly, totaling about $30,000 per week to keep running.

Original reporting: San Antonio, TX News (HLL/CB) — read the source article.