A North Texas family who bought tickets to last Sunday’s World Cup match between the Netherlands and Japan found out the day before the game that the ticket service they used no longer had their tickets for them.

Disappointing Experience

Ardas Sabunchyan, the father, had bought the tickets in March from a website called Viagogo, a StubHub partner, as a college graduation gift for his son Gregory. However, on Saturday before the match, Viagogo told Sabunchyan the tickets he originally purchased were not available.

Sabunchyan expressed his disappointment, stating that it was an emotional letdown, not a financial one. He had been looking forward to spending quality time with his son, and the unavailability of the tickets was a significant disappointment.

The Better Business Bureau gives Viagogo an F rating on their website. Monica Horton of the BBB expects more of these experiences to happen throughout the World Cup and advises people to use the event or venue site for tickets and to be cautious when using unofficial ticketing sites.

Original reporting: Dallas – Ft. Worth Feed (HLL/CB) — read the source article.