Grand Chute, WI – The proprietor of Flagstone Bar & Grill, Jesse Valeri, publicly apologized on Monday after his establishment incorrectly told a blind patron, Connor Kane, to remove his service dog. Valeri said he had believed Wisconsin’s food‑code prohibited all animals inside licensed dining areas and had applied that policy to the bar’s customer‑area.
Misinterpretation of the law
In a Facebook post, Valeri explained that he consulted an attorney after the incident. The attorney clarified that the Americans with Disabilities Act (ADA) allows service animals in public portions of restaurants, even when state or local health codes generally ban animals. Valeri wrote, “I was wrong,” and invited Kane and his dog back at any time.
Legal backdrop
Outagamie County’s Environmental Health Supervisor, Steve Seitz, confirmed that Wisconsin’s Food Code does make an exception for service animals. “Service animals are allowed in customer areas of restaurants in Outagamie County,” Seitz said, adding that the animals must be under control and not pose a health or safety risk.
Patron’s response and next steps
Kane expressed frustration, noting that the bar’s staff made him feel unwelcome and that similar incidents have occurred elsewhere without apologies. He has filed formal complaints with both the Wisconsin Department of Agriculture, Trade and Consumer Protection and the U.S. Department of Justice, seeking enforcement of federal disability‑rights protections.
Community reaction
Local residents and disability‑rights advocates praised Valeri’s willingness to correct the mistake and publicly acknowledge the law. Many highlighted the importance of educating business owners about the ADA to prevent future misunderstandings.
Why the clarification matters
While health‑code concerns are legitimate for food safety, the law expressly balances those concerns with the rights of individuals with disabilities. The clarification helps ensure that businesses can maintain safe environments without infringing on the constitutional right to equal access for all citizens.
Valeri’s apology and the county’s clear statement serve as a reminder that respecting the law protects both patrons and proprietors. The incident underscores the need for ongoing education on disability rights within the local business community.
Original reporting: Appleton, WI News Feed (HLL/CB) — read the source article.
