The Albuquerque Police Department has initiated a new de-escalation training program aimed at equipping local businesses with strategies to handle tense situations. This initiative is designed to assist businesses in managing encounters ranging from angry customers to individuals in crisis.

Mixed Reactions from Business Owners

While some business owners appreciate the training, others express concern that it may shift security responsibilities onto them, especially during violent incidents. Casey Chavez of Essentials Barber Boutique noted that disruptions, although usually occurring outside, sometimes spill indoors, affecting the business environment.

Chavez shared his concerns about police availability, stating, “It kind of sucks that we have to deal with the things that cause us risk. I wish they would come more and show up more.” Similar sentiments were echoed by Zach Baca of Baca Boys Cafe, who noted the inconsistency of police presence despite being near a substation.

Training Details and Police Perspective

Albuquerque Police Chief Cecily Barker emphasized that the program is not a replacement for police response but an additional tool for business owners while waiting for officers. Chief Barker highlighted improvements in police response times and the presence of proactive teams engaging with businesses.

During the training, Jeff Bludworth introduced the S.E.E.D. framework: Space, Evaluate, Empathize, and Decide. This approach encourages maintaining a safe distance, assessing the situation, empathizing with individuals involved, and making informed decisions about further actions, including whether police or paramedics are needed.

Bludworth explained, “Space helps reduce anxiety. You’re not right on top of someone, or they’re not right on top of you, so it gives you a reactionary time.” The training aims to empower business owners to manage situations effectively while ensuring their safety and that of their patrons.

Original reporting: KOAT Albuquerque — read the source article.