Residents in Alamogordo are expressing anger and confusion after receiving unexpectedly high electric bills, with some charges exceeding $800 due to billing delays and estimated usage. Cheyenne, a longtime resident, said she did not receive an electric bill from PNM for June and was shocked to see the amount she was being charged for the last two months.
Billing Delays and Estimated Usage
PNM explained that delays in billing were caused by a shortage of meter readers, leading to estimations of residents’ power usage for June and July in some cases. The company is bringing in more meter readers from other parts of the state and working to restore normal billing operations.
Residents are frustrated with the high bills, with some saying it will cause financial strain. One resident noted that many people in Alamogordo live on fixed incomes and an $800 bill could put someone in a bind. PNM has offered payment plans for those billed for two months in one and has several programs to help customers manage their bills.
Original reporting: KOAT Albuquerque — read the source article.
