When booking a flight, consumers often compare airlines based on price. However, other factors such as on-time performance, baggage handling, and customer satisfaction are also important to consider.
Air Travel Consumer Reports
The Air Travel Consumer Reports page, available at transportation.gov, provides monthly ratings on flight delays, mishandled baggage, oversales, consumer complaints, and customer service reports. This information can help travelers make informed decisions when choosing an airline.
The report also contains details on the causes of delays, including whether they were due to the airline, weather, security, or air traffic control. By checking these reports, travelers can get a better understanding of an airline’s performance and plan their trip accordingly.
Original reporting: WRAL Raleigh — read the source article.
