Washoe County residents have a new lifeline as the county’s 311 hotline steps up to handle a surge of fire‑related inquiries. Communications Manager Bethany Drysdale said the hotline is receiving more than three times the usual daily calls since the Hawk Fire began, with callers asking about evacuation zones, pet shelters, and where to find reliable updates.
Increased demand and expanded staffing
Normally a modest operation, the 311 center now fields calls from 7:30 a.m. to 5:30 p.m., Monday through Friday. “We have more than tripled what we usually get in an average day,” Drysdale explained. To meet the demand, the county has added overtime for its three full‑time staff members and welcomed volunteers from the Sheriff’s CERT program. These volunteers are handling calls, providing phone numbers and directing callers to the appropriate resources.
Why the hotline matters
Drysdale emphasized that a quick phone call is safer and more efficient than approaching officers or firefighters on the scene. “Sheriff’s officers and firefighters are out there doing a job to keep us safe and fight the fire. We don’t want people walking up to them with questions,” she said. By dialing 311, residents can receive verified information without distracting first‑responders who are focused on containment and rescue.
What callers can expect
The hotline staff can answer questions about:
- Current evacuation zones and routes
- Designated pet‑care locations
- Official fire‑information websites
- Contact numbers for additional assistance
If a caller’s question falls outside the hotline’s scope, staff will provide referrals to the appropriate agency.
Community gratitude
County officials expressed thanks to the Sheriff’s CERT volunteers, noting that their assistance has been “above and beyond the call of duty.” The volunteers not only answer calls but also help with administrative tasks, allowing the three permanent 311 employees to focus on direct public assistance.
As the Hawk Fire continues to threaten homes and natural areas, the 311 hotline serves as a critical conduit for accurate, timely information, helping families stay calm and make informed decisions.
Original reporting: 2news.com — read the source article.
