The Texas Attorney General announced an investigation into StubHub Inc on Friday, amid dozens of complaints that World Cup tickets purchased on the resale platform were never delivered.
Local Angle
Two cities in Texas – Dallas and Houston – are among the hosts for the tournament, which spans Canada, Mexico and the U.S. The Texas Attorney General’s office encouraged residents who purchased World Cup tickets through StubHub and did not receive them to file a complaint with the Office of the Attorney General’s Consumer Protection Division.
Reuters last month spoke to World Cup fans who purchased tickets through the U.S. resale platform months in advance, only to learn hours before their matches that the tickets could not be delivered. StubHub’s promises to deliver new tickets at no extra cost through its “FanProtect Guarantee” went unfulfilled, some buyers told Reuters.
StubHub has said the problems were largely driven by issues with FIFA’s ticketing infrastructure. The global soccer governing body has denied that claim, saying its system has functioned reliably.
“My office is investigating reports that StubHub is failing to deliver tickets that Texas fans have rightfully purchased,” Attorney General Ken Paxton said in a statement. “In many cases, attending a World Cup match is a once-in-a-lifetime experience. If StubHub is ghost ticketing Texans out of that experience, my office will use every tool available to hold them accountable and help fans who have been wronged.”
Original reporting: Appleton, WI News Feed (HLL/CB) — read the source article.
