A new survey conducted by TelyRx on behalf of Centiment shows that 69% of U.S. adults managing chronic health conditions encounter obstacles that prevent them from consistently obtaining their prescribed medicines. The study, fielded June 18‑23, 2026, sampled 866 respondents nationwide and highlights how rising health‑care costs, pharmacy deserts, and insurance complexities are affecting everyday families.
Cost remains the top hurdle
Medication affordability emerged as the most frequently cited concern. One‑quarter of respondents reported occasionally forgoing essential expenses such as groceries or utility bills to afford their prescriptions, and 15% said they do so regularly. For patients juggling multiple drugs, these costs can quickly become overwhelming.
Geography and pharmacy access
Physical distance to a pharmacy also plays a significant role. Among those living within five miles of a brick‑and‑mortar pharmacy, 66% still reported barriers to managing their medications; the figure rose to 76% for respondents residing six miles or more away. Rural residents, in particular, face compounded challenges due to physician shortages and limited pharmacy options.
Impact on health outcomes
Medication interruptions have tangible health consequences. Approximately 35% of respondents said they had gone without a prescribed drug while waiting for a refill, and 28% admitted to rationing doses to stretch their supply. Nearly half (47%) indicated that delays in filling prescriptions negatively affected their health, with a quarter experiencing noticeable symptoms or setbacks.
Insurance does not guarantee access
Even individuals with employer‑provided health insurance reported significant difficulties. Sixty percent of those with employer‑sponsored plans said they had either rationed or missed doses, compared with 47% of respondents on Medicaid, Medicare, or other government‑run plans. However, among those who faced access problems, 62% of Medicaid/Medicare participants reported adverse health effects, versus 39% of those with employer coverage.
Potential solutions and resources
The survey notes that digital pharmacy platforms, automatic refill services, home delivery, and mobile clinics can help mitigate distance and convenience barriers. Yet many patients remain unaware of these options, and out‑of‑pocket costs often persist even with employer coverage.
Health‑care providers are encouraged to discuss medication access openly with patients. About one‑third of respondents who skipped or rationed doses did not inform their doctors, missing an opportunity for assistance such as financial aid, discount programs, or patient‑advocate support.
What families can do
For those struggling to afford or obtain their medicines, the survey suggests several practical steps:
- Explore local or digital pharmacy services that offer automatic refills and shipping.
- Communicate openly with health‑care providers about any access challenges.
- Use insurance portals or apps to check medication coverage and price estimates before filling prescriptions.
While the health‑care landscape continues to evolve, the data underscores the importance of addressing both cost and access to ensure that individuals with chronic conditions can maintain the treatment regimens essential to their well‑being.
Original reporting: El Paso News (HLL/CB) — read the source article.
