Shreveport residents seeking help for substance use disorders have a new resource this week. KTKT 3’s community‑focused program On Your Side On Call is teaming up with local treatment provider Nova Vital Recovery to run a free phone bank on Tuesday, September 30, from 3 p.m. to 7 p.m.
What callers can expect
When the line opens, callers will be connected with trained representatives from Nova Vital Recovery. They will answer questions about outpatient drug and alcohol rehabilitation options, including intensive outpatient programs that allow participants to maintain work, school, or family responsibilities while receiving structured clinical support.
Callers can also learn about insurance coverage for treatment, financial assistance programs, and how to navigate the paperwork required to start therapy. The service is confidential, so families and individuals can speak openly about their concerns without fear of stigma.
Why outpatient care matters
Outpatient programs are a vital part of the recovery continuum. They provide evidence‑based counseling, group therapy, and medication‑assisted treatment without requiring a residential stay. For many in the Shreveport area, this flexibility means they can continue to earn a living, care for children, and stay connected to their community while pursuing sobriety.
Nova Vital Recovery emphasizes a holistic approach, combining clinical oversight with peer support groups. Their goal is to help participants build lasting coping skills, reduce relapse risk, and reintegrate into daily life with confidence.
Community impact
The phone bank reflects a broader effort by local media and health providers to address the opioid and alcohol crisis that has affected families across northwest Louisiana. By offering a direct line of information, KTBS 3 hopes to reduce barriers to treatment, encourage early intervention, and demonstrate that help is readily available.
“We know many families feel isolated when a loved one struggles with addiction,” said a spokesperson for Nova Vital Recovery. “Providing a trusted, local resource where they can ask questions confidentially is a critical first step toward recovery.”
How to connect
Anyone in the Shreveport‑Bossier region can call the dedicated line at 318‑861‑5827 during the scheduled hours. The service is free of charge and open to all, regardless of insurance status.
For additional resources, residents can visit Nova Vital Recovery’s website or contact local health departments for referrals to inpatient or outpatient programs.
Looking ahead
KTBS 3 plans to make the phone bank a recurring feature, aligning with other community health initiatives such as mental‑health hotlines, nutrition counseling, and senior wellness programs. The station’s “On Your Side On Call” series aims to connect viewers with experts who can address pressing health concerns in real time.
By partnering with trusted providers, local media can play a pivotal role in fostering healthier families and stronger neighborhoods—core values that underpin the Shreveport community.
Original reporting: KTBS 3 (Shreveport) — read the source article.
