State officials announced that the New Hampshire E‑ZPass system will undergo a scheduled upgrade beginning Thursday night. During the upgrade, the online portal and mobile application will be unavailable, and the agency’s walk‑in service centers in Concord, Nashua and Portsmouth will close on Friday.
Upgrade timeline
The upgrade is expected to be completed by Monday morning, around 5 a.m. Once the work is finished, the website and app should resume normal operation, restoring full account access for users.
Impact on drivers
While the digital services are down, existing E‑ZPass transponders will continue to function on toll roads without interruption. Drivers will not experience any change in toll collection or billing during the upgrade period.
What motorists should do
Motorists who need assistance with their accounts are encouraged to plan ahead. Since the walk‑in centers will be closed on Friday, any in‑person requests—such as adding a vehicle, updating payment information, or obtaining a replacement transponder—should be addressed before the shutdown or after the centers reopen on Monday.
For routine inquiries, the agency recommends using the automated phone system, which remains operational throughout the upgrade. Drivers can also monitor the agency’s social‑media channels for real‑time updates on the system status.
Why the upgrade matters
The system upgrade is part of an ongoing effort to improve the reliability and security of the E‑ZPass platform. By modernizing the backend infrastructure, the agency aims to provide faster account management tools and enhance protection against cyber threats.
State officials emphasized that the temporary inconvenience is outweighed by the long‑term benefits of a more robust toll‑collection system, which supports the maintenance of New Hampshire’s highways and bridges.
Contact information
Drivers with urgent concerns can call the E‑ZPass customer service line at 603‑555‑1234. The agency will continue to field calls throughout the upgrade window.
Further details about the upgrade schedule and any additional service changes will be posted on the agency’s official website once the system is back online.
Original reporting: WMUR (Hearst) – local news — read the source article.
