A quality mattress can cost thousands of dollars and is expected to provide years of comfortable sleep. But what should you do if it starts sagging or sinking long before you think it should? Anita Karnes faced this question after her Tempur-Pedic mattress developed a noticeable dip just two years after she bought it.

Warranty Claims Process

Experts say that manufacturers and retailers often want to confirm that the mattress has been used with a proper foundation or bed frame before approving a warranty claim. Many mattress warranties are handled directly by the manufacturer, and the claims process varies by brand. For example, Tempur-Pedic’s 10-year limited warranty covers certain manufacturing defects, including visible indentations of three-quarters of an inch or more, provided they are not caused by normal wear or an unsupportive foundation or bed base.

Karnes contacted Home Zone, the retailer where she purchased both the mattress and its foundation. Home Zone first sent technicians to determine whether the problem was related to the bed’s support system rather than the mattress itself. When that didn’t solve the issue, technicians tried another approach: Styrofoam placed beneath the mattress. After the second attempt to improve the mattress support also failed to resolve the problem, Home Zone offered to apply the original purchase price toward a different mattress.

Sleep Trials and Return Policies

Before purchasing a mattress, compare sleep trial policies as well as warranty coverage. Many brands offer sleep trials lasting 90 to 100 nights, giving customers time to decide whether the mattress is the right fit. Some companies extend that trial period to as long as one year. Some retailers also offer generous return policies. Costco, for example, allows members to return mattresses without a restocking fee.

Original reporting: Dallas TX News (HLL/CB) — read the source article.