Jersey Mike’s has taken the top spot in the 2026 American Customer Satisfaction Index for quick-service restaurants, scoring 84 out of 100 and dethroning Chick-fil-A, which held the No. 1 position for the previous 11 years.
Customer Satisfaction Index
The 2026 ACSI Restaurant and Food Delivery Study, based on 16,464 customer surveys conducted between April 2025 and March 2026, placed Jersey Mike’s first overall among major fast-food chains. Chick-fil-A scored 83, unchanged from the prior year.
The American Customer Satisfaction Index measures customer experiences across factors including food quality, variety, value, freshness, and service consistency. Jersey Mike’s earned recognition specifically for freshness, food variety, and value while rapidly expanding, adding 238 net new locations in 2025 and reaching $4.2 billion in systemwide sales.
Customers at Jersey Mike’s frequently cite made-to-order subs with fresh ingredients and customizable options. Popular items include the Mike’s Famous Philly Cheesesteak, the Club Supreme on rosemary parmesan bread, and subs prepared “Mike’s Way” with onions, lettuce, tomatoes, red wine vinegar, olive oil blend, salt, pepper, and oregano.
Chick-fil-A’s signature items, such as the Chicken Sandwich, Chicken Nuggets, and Waffle Fries, continue to drive strong loyalty in the chicken category, where the chain maintains top marks.
Original reporting: The Dallas Express — read the source article.
