CASPER, WY — Hilltop Bank announced Thursday that it is once again processing limited transactions at five of its local offices after a cyber‑security breach forced a full shutdown of its systems earlier this week. The bank’s social‑media post confirmed that the main downtown office, the downtown Cheyenne office, the MotorBank location, the Glenrock office, and the downtown Cheyenne office are now open for limited in‑person services.
Dedicated phone lines for customer support
To help customers navigate the ongoing outage, Hilltop Bank has established a primary call center reachable at 307‑265‑2740. Clients with Trust and Wealth Management accounts are asked to call a separate line at 307‑577‑3305. The bank emphasized that these numbers will remain active while internal networks are being restored.
Timeline of the incident
The disruption began on September 8 when staff detected technical degradation across the bank’s IT infrastructure. By early Wednesday morning, officials confirmed that a cybersecurity incident was the cause. As a precaution, administrators took all internal banking networks offline to isolate the environment and protect customer data. The shutdown disabled online banking, mobile banking, and telephone customer service systems.
What’s next for Hilltop Bank?
Bank spokesperson Bill Salvin, representing Hilltop Bank and its parent company True Companies, told Oil City News that maintenance efforts are expected to continue for several days and could extend through the weekend. No definitive timeline has been set for a full restoration of all services.
Hilltop Bank has also created a dedicated website to share real‑time updates during the outage, allowing customers to check the status of services and find answers to common questions.
Community impact and response
The outage affected thousands of customers across Casper and surrounding areas, prompting concerns about access to funds and the security of personal information. Local businesses that rely on the bank’s payment processing capabilities reported temporary disruptions, but many have adjusted by using alternative payment methods.
While the breach has raised questions about cybersecurity preparedness, Hilltop Bank’s swift action to isolate its networks and provide multiple avenues for customer assistance demonstrates a commitment to protecting client data and restoring normal operations as quickly as possible.
Looking ahead
Bank officials say they are working closely with cybersecurity experts and law‑enforcement agencies to investigate the source of the breach and to strengthen defenses against future attacks. Customers are encouraged to monitor their accounts for any unusual activity and to report concerns to the dedicated phone lines.
Oil City News will continue to follow this story and provide updates as more information becomes available.
Original reporting: Oil City News (Casper WY) — read the source article.
