The city of Georgetown is set to open a new Customer Service Center as part of the SU 560 project, a mixed-use development that will feature employment, residential, retail, and hospitality spaces. The center will consolidate 13 city departments and provide customer-facing services to residents.

About the Project

SU 560 is a university-owned land located east of the campus and north of University Avenue. The initial 67-acre Phase 1 will include the new Georgetown facility, which will be a three-story, 75,000-square-foot building. The first floor will feature the utility billing department, an IT data center, public meeting spaces, the economic development department, and a 5,000-square-foot retail space.

Other city departments will be located on the second and third floors, including development services, code compliance, human resources, and askGTX. The facility will also house a remote police office, remote library lockers, and book drops.

Construction and Funding

Construction on the Customer Service Center is set to begin in September, with an expected opening date in mid-2028. The city has entered a 99-year land lease for the project, and the university will deed approximately 1.8 acres of land to the city. Georgetown will provide an $8.5 million transportation incentive grant to fund road improvements, such as turn lanes and a future traffic signal.

The city will also build a 350-space shared parking lot, which will include 99 secured spots for the city’s fleet vehicles. At full build-out, SU 560 will feature 110,000 square feet of office and research space, 45,000 square feet of retail, 150 multifamily homes, a 110,000-square-foot hotel and conference center, a 38,000-square-foot entertainment venue, and 35 acres of parks and open space.

Original reporting: Community Impact — Austin — read the source article.