El Paso, Texas – After a bout of heavy rain that left many neighborhoods dealing with water damage, the El Paso Police Department (EPPD) issued a public‑safety alert warning homeowners about a rise in flood‑repair and insurance scams.
Verify contractors and get agreements in writing
EPPD officials say scammers are using high‑pressure tactics, demanding large upfront payments, and promising quick fixes for flood‑related damage. The department urges residents to take their time, research any contractor thoroughly, and obtain a written contract that details the scope of work, costs, and payment schedule before handing over any money.
“If a contractor asks for a big payment up front or pushes you to sign quickly, that’s a red flag,” said a spokesperson for EPPD. “Take the time to verify the business’s license, check reviews, and confirm that they are insured and bonded.”
Questions about insurance coverage
Homeowners should also confirm whether their insurance policy will cover the repairs. The department advises contacting the insurance provider early in the process to understand what is covered and what documentation is required. Many policies require proof of a legitimate contractor and detailed estimates before approving a claim.
To help residents navigate these steps, EPPD reached out to the Better Business Bureau and the Texas Department of Insurance for additional guidance. Both agencies recommend checking the Texas Department of Insurance’s online database for contractor licensing information and reviewing any consumer complaints filed with the BBB.
What to do if you suspect a scam
If a homeowner believes they have encountered a fraudulent contractor, the police ask that they report the incident immediately. Provide any contracts, receipts, and communication records to the EPPD’s fraud unit. Prompt reporting can aid investigations and help prevent further victims.
“Our goal is to protect families from losing hard‑earned money to unscrupulous operators,” the officer added. “By staying vigilant and following these verification steps, residents can safeguard both their homes and their finances.”
Additional resources
- Texas Department of Insurance – Contractor licensing lookup
- Better Business Bureau – Consumer complaint database
- El Paso Police Department – Fraud reporting hotline (555‑123‑4567)
As flood‑recovery efforts continue across the city, officials stress that taking a cautious, informed approach to hiring repair services is the best defense against scams.
Original reporting: El Paso News (HLL/CB) — read the source article.
