Dallas residents are experiencing frustration with the city’s new water billing system, which has led to long wait times and billing errors. The system, called Dallas Go, has been in place for a month and has resulted in over 2,500 calls per day to the city’s 311 system.

City Council Members Speak Out

City Council members have expressed their concerns about the new system, with some calling it a ‘disaster.’ Council member Bill Roth stated that business owners and landlords are having issues with the system, as they need to establish separate emails for a single account.

Councilwoman Lorie Blair also expressed her frustration, stating that she has tried to call the city but was given the ‘run around.’ Director of Communications and Customer Service Daisy Fast encouraged residents to use self-service options to avoid long hold times.

Convenience Fees and Security Concerns

Residents are also concerned about the convenience fees associated with the new system, which can be over three percent of the bill. Additionally, some residents have reported receiving bills for $5,000 or $10,000, which has led to concerns about auto-pay security.

During the transition period, the city is not assessing late payment charges or cutting off water. However, it is unclear how long this transition period will last.

Original reporting: Dallas – Ft. Worth Feed (HLL/CB) — read the source article.