CHARLESTON, W.Va. – The Chick‑fil‑A located in Town Center Mall will cease operations on December 31, ending a three‑decade run in the city’s downtown shopping district. The decision was communicated through a social‑media post by the restaurant’s owner‑operator, Alan Smith.
Owner cites viability concerns
Smith explained that the closure was not a personal choice but a business decision made after careful consideration of all options. “Although the decision was not mine to make, I trust that it was not made lightly and that all options were painstakingly weighed before it was ultimately decided we would not move forward,” he wrote.
The post also noted that continuing the restaurant’s operation into 2027 is “not a viable option,” reflecting broader challenges faced by mall‑based eateries as consumer habits shift toward stand‑alone locations and delivery services.
No relocation plans announced
Smith confirmed that there are currently no plans to relocate the Chick‑fil‑A to another site in the Charleston area. The ownership team thanked employees and longtime guests for their loyalty over the years.
“I will do everything to ensure my tightly‑knit team has my unconditional support navigating this major transition,” Smith added. “Myself and that same team are committed to serving you with the same standard of service we always have to ensure our restaurant’s final chapter is executed with the highest level of pride and care.”
Impact on the community
The closure marks the loss of a familiar gathering spot for families, students, and workers who have relied on the fast‑food chain for quick meals and a place to meet. Local business owners expressed mixed feelings, noting both the nostalgia of seeing a long‑standing tenant leave and the opportunity for new enterprises to fill the vacant space.
Town Center Mall management has not yet disclosed what, if any, replacement tenant will occupy the former Chick‑fil‑A location. The mall continues to host a variety of retailers, restaurants, and service providers, and officials remain optimistic about attracting new businesses that can meet the evolving needs of Charleston shoppers.
What’s next for employees?
Smith indicated that the restaurant’s staff will receive support during the transition, though specific details about re‑employment or severance were not provided. Employees are encouraged to stay in contact with management for updates on potential opportunities within the mall’s other establishments.
For patrons who wish to enjoy Chick‑fil‑A’s menu before the doors close, the restaurant will remain open for regular dining hours through the end of December.
Original reporting: WCHS Eyewitness News Charleston (local) — read the source article.
