EVANSVILLE, Ind. – The City of Evansville today unveiled a new mobile tool called Improve Evansville, designed to streamline how residents report non‑emergency issues such as potholes, streetlight outages, graffiti, or broken park equipment. The app, available for both iOS and Android devices, lets users submit service requests, monitor progress, and receive updates directly from the responsible city department.
How the app works
When a resident opens the app, they can select the type of concern, attach a photo, and provide a brief description. The request is then routed to the appropriate municipal office – for example, the Public Works Department for road‑related problems or the Parks and Recreation Division for playground repairs. Users receive a tracking number and can view the status of their request in real time.
One practical feature is the duplicate‑check function. If a citizen tries to submit a concern that has already been reported, the app alerts them and directs them to the existing request, reducing redundant work for city staff and speeding up resolution times.
Mayor Terry’s vision
“Our residents know their neighborhoods, and they often see things that need attention before we do,” Mayor Stephanie Terry said at the launch event. “The Improve Evansville app supports our efforts to strengthen communication between the City and residents by making it easier to share concerns. It’s another way we can stay connected with our community and work together to keep Evansville a great place to live, work and visit.”
The mayor emphasized that the app aligns with the administration’s broader goal of leveraging technology to improve government transparency and responsiveness. By giving citizens a direct line to city services, the administration hopes to foster a sense of shared responsibility for neighborhood upkeep.
Additional access options
For residents who prefer a computer, the City of Evansville website continues to host a web‑based portal where service requests can be submitted and tracked. The city encourages all users to keep the app updated to benefit from the latest features and security enhancements.
Looking ahead
City officials plan to expand the app’s capabilities in future updates, potentially adding push notifications for urgent alerts, integration with the city’s 311 call center, and a feedback rating system so residents can evaluate the quality of completed work. The rollout will be monitored closely, and the mayor’s office has pledged to publish quarterly reports on request volumes, response times, and resident satisfaction.
Community leaders and neighborhood associations have welcomed the new tool, noting that faster reporting can help preserve property values and maintain the city’s reputation as a family‑friendly, well‑maintained community. As Evansville continues to grow, the Improve Evansville app represents a concrete step toward modern, citizen‑focused governance.
Original reporting: 14 News WFIE Evansville (news) — read the source article.
