Aetna President Steve Nelson stated that less burdensome prior authorization procedures and digital solutions have increased trust in insurers. Overall trust in insurers by providers has risen 13% this year, according to survey data from Morning Consult.
Streamlining Prior Authorizations
Health insurers, including Aetna, UnitedHealthcare, and Cigna, have made efforts to simplify and reduce prior authorization requirements. Aetna has reduced the number of prior authorizations by making the request process the same for most conditions and bundling authorizations for conditions like cancer.
CVS Health, Aetna’s parent company, plans to launch an AI assistant to call providers directly and book appointments on behalf of members. This tool aims to reduce administrative burden and improve the patient experience.
Original reporting: Appleton, WI News Feed (HLL/CB) — read the source article.
