A federal judge in San Francisco has rejected United Airlines’ bid to dismiss a lawsuit by passengers who paid extra for window seats, only to find that their seats had no windows.
Lawsuit Details
The passengers filed a proposed class action against United and Delta Air Lines last August, after discovering that their seats on Boeing 737, Boeing 757, and Airbus A321 planes had no windows.
According to the plaintiffs, passengers typically buy window seats to address fear of flying and motion sickness, keep children occupied, get more light, or take in the view.
United argued that the term ‘window’ referred to the location of a seat relative to the cabin wall and aisle, and that the carrier never contractually promised that seats in the window position would have views outside.
However, the judge rejected this argument, stating that United’s ticketing terms, boarding passes, and reservation screens explicitly stated that the carrier would provide window seats to passengers who paid for them.
The lawsuit seeks millions of dollars in damages for over 1 million passengers per carrier.
Original reporting: Appleton, WI News Feed (HLL/CB) — read the source article.
