Texas Attorney General Ken Paxton is investigating StubHub over reports that the ticket resale platform is canceling or failing to deliver FIFA World Cup tickets that fans have already paid for.
Local Impact
Fans in Texas, including in host cities Dallas and Houston, have reported that StubHub canceled their tickets days or even hours before kickoff. StubHub has attributed the cancellations to “transfer problems” tied to FIFA’s ticketing platform.
However, consumer complaints suggest a broader pattern commonly known as “ghost ticketing” — a practice in which sellers list tickets they do not actually have, collect payment, and then cancel the order when they are unable to deliver.
Texans who purchased World Cup tickets through StubHub and did not receive them — or who received tickets significantly inferior to what they paid for — are encouraged to file a complaint with the Office of the Attorney General’s Consumer Protection Division.
Original reporting: San Antonio, TX News (HLL/CB) — read the source article.
