CHARLESTON, West Virginia – State regulators stepped in on Thursday to calm concerns after Frontier Communications sent a notice to customers about its copper telephone network. The West Virginia Public Service Commission (PSC) emphasized that the notice, required by the Federal Communications Commission, does not signal any imminent loss of service.
PSC clarifies the notice’s purpose
In a release, PSC Chair Charlotte Lane explained that the letter is an “initial step in the federal process” and that customers do not need to take any action. “We want West Virginians who receive one of these letters to understand that it does not mean their telephone service is about to be disconnected,” Lane said. “Their existing service will continue.”
Options for affected customers
The notice outlines that customers whose service may be impacted will have alternatives, including fiber‑optic, wireless or cable options. The PSC noted that these choices are being made available to ensure continuity of communication services, especially in rural areas that still rely on traditional copper lines.
Verizon’s role and past commitments
The commission also reminded readers that Verizon will continue to serve and repair existing copper lines throughout the state. This follows the PSC’s review of Verizon’s acquisition of Frontier last year, which included a condition that at least $60 million be allocated to improve service for customers who depend on landlines.
Why the notice matters to West Virginians
For many families and small businesses in West Virginia, reliable telephone service remains a lifeline, particularly where broadband options are limited. By confirming that service will not be interrupted, the PSC aims to preserve the stability of these essential connections while the industry moves toward modern infrastructure.
Looking ahead
Frontier’s modernization plan reflects a broader trend of telecom providers upgrading legacy networks to meet growing demand for high‑speed internet. While the transition may bring new choices for consumers, the PSC’s reassurance helps prevent unnecessary alarm during the rollout.
Residents with questions about the notice or their service options are encouraged to contact the West Virginia Public Service Commission directly.
Original reporting: WCHS Eyewitness News Charleston (local) — read the source article.
