When Ariel, a survivor of an abusive relationship, finally dialed 911 in San Antonio, the call became the first step toward lasting safety and comprehensive support. After four years of staying with an abusive partner, fear and financial worries kept her from seeking help earlier. “Initially, I didn’t call 911 just out of fear,” Ariel told local reporters.
Immediate response and ongoing resources
San Antonio Police Department officers arrived promptly, and Metro Health staff followed up with a suite of services that extend far beyond the emergency moment. “It’s nice to feel heard,” Ariel said. “It’s nice to feel like you’re not alone, because you’re not.”
Erica Haller‑Stevenson, a spokesperson for Metro Health, explained that victims do not need to have every detail figured out before reaching out. “Whatever types of barriers you feel like you may have, it’s OK. We can address that,” she said, emphasizing that assistance includes food, court orders, housing, counseling and clothing.
Partnership between SAPD and Metro Health
The collaboration between the San Antonio Police Department (SAPD) and Metro Health ensures that after an emergency call, survivors are connected to a network of resources. Haller‑Stevenson noted, “We can find a safe place for someone to stay if they don’t have a family member or friend that is reliable to stay with.” This safety‑first approach helps victims transition from crisis to stability.
For Ariel, the continuity of care made a lasting difference. “One of the great things about having those resources is that it’s not just a one‑time thing, and then they send you on your way. They continue to help you,” she said.
How to get help in Bexar County
Residents of unincorporated Bexar County who are not in immediate danger can fill out an online form to connect with STAR specialists. Those facing an urgent threat should call 911 without hesitation.
For wrap‑around services, including shelter options through the Battered Women and Children’s Shelter, callers can reach Family Violence Prevention Services at (210) 733‑8810. The Bexar County Family Justice Center also provides comprehensive assistance and can be reached at (210) 631‑0100.
KSAT maintains a dedicated Domestic Violence webpage that lists additional resources and offers guidance on recognizing different forms of abuse. The site encourages anyone experiencing violence to seek help promptly, reinforcing the message that support is available and that no one has to face abuse alone.
Original reporting: San Antonio, TX News (HLL/CB) — read the source article.
