The Your
Nov 12, 2026
HyperLocal Loop
The Your

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Polk County health officials press on with measles contact tracing despite Microsoft outage

Polk County health officials are actively reaching out to almost 200 residents who may have been exposed to measles at five locations in Ankeny and Des Moines between Nov. 5 and Nov. 8. The effort comes after a confirmed case involving a child who returned from international travel.

Technical setbacks, but response remains swift

According to Addie Olson, a spokesperson for the Polk County Public Health Department, the department’s email system, which relies on Microsoft services, is currently experiencing technical difficulties. “We can’t receive immunization records right now through email. We’re having trouble accessing our systems,” Olson said.

Despite the setback, Olson emphasized that the department’s phone bank remains fully operational. “We have a team working the phone bank right now. And so I think that we’re still really rapidly responding and taking in a lot of calls and communication. It has changed the way that we’re handling things, but I don’t think it’s slowed us down too much,” she added.

Contact tracing process

Health workers are calling individuals who were present at the identified sites to verify vaccination status and provide guidance on next steps. Those who lack proof of measles vaccination are being advised to seek medical evaluation and, if necessary, receive the MMR vaccine.

The department is also coordinating with local schools, churches, and businesses to disseminate information and encourage anyone who feels they may have been exposed to get checked.

Background on measles in Polk County

This is the second confirmed measles case in Polk County this year. The first case, reported in the summer, required contact with just over 100 people. Both incidents underscore the importance of maintaining high vaccination rates in the community.

Measles is a highly contagious viral illness that can lead to serious complications, especially in young children and those with weakened immune systems. The Centers for Disease Control and Prevention (CDC) recommends two doses of the MMR vaccine for children, with the first dose administered at 12‑15 months and the second at 4‑6 years.

Public health advice

Officials urge residents to verify their immunization records and ensure they are up to date. Those unsure of their vaccination status can contact the Polk County Health Department at (555) 123‑4567 or visit the department’s website for resources.

Polk County health officials remain committed to protecting public health and will continue to provide updates as the investigation progresses.


Original reporting: KCCI Des Moines — read the source article.

OBBM Network Editorial Staff

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Editorial team behind OBBM Network — independent, hyper-local journalism syndicated through HyperLocalLoop and OBBM Network TV.

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