Residents of Pecos, Texas are experiencing a loss of internet and telephone service after a fiber optic cable was severed late Tuesday night. City officials confirmed the outage and noted that the service provider has not yet given an estimated time for repairs.

Impact on Residents

The disruption affects residential and business customers who rely on the fiber line for broadband internet, landline telephone service, and related digital communications. While the outage hampers everyday activities such as streaming, remote work, and online schooling, emergency services remain fully functional. 911 calls can still be placed without interruption.

Payment Options Remain Available

To ensure that utility bills can still be paid despite the outage, the city has outlined three methods:

• Online: Visit the official website at www.pecostx.gov to submit payments securely.
• Automated Phone Payment: Call the toll‑free number 844‑599‑1240 to pay by credit or debit card.
• Payment Drop‑Off: Use the drive‑through window located next to the city kiosk for cash or check payments.

These alternatives are intended to minimize inconvenience for residents while the fiber repair work is underway.

City Response and Next Steps

City spokespersons emphasized that they are in close contact with the service provider and will share updates as soon as more information becomes available. The municipality is monitoring the situation and will issue further notices through its website and local media outlets.

Officials also reminded residents that the outage is limited to the fiber‑based services and does not affect cellular coverage provided by mobile carriers. Those who rely on mobile data for internet access are encouraged to use their cellular plans until the fiber line is restored.

What Residents Can Do

In the meantime, Pecos citizens are advised to:

• Check the city’s website regularly for repair updates.
• Utilize mobile data or alternative Wi‑Fi hotspots for essential online tasks.
• Contact the service provider’s customer service line for specific account inquiries.

The city appreciates the patience of its community as work progresses to restore full service.

Original reporting: CBS7 / First Alert 7 KOSA (Gray) — read the source article.