BIG SPRING, Texas – AT&T customers in Big Spring are experiencing interruptions to their mobile phone service after a network outage knocked a local cell tower out of operation. The outage is affecting the ability to place or receive calls and to send text messages, though home and business internet service remains unaffected.
Company response and next steps
AT&T told KBEST Media that a cell tower serving the Big Spring area is currently out of service. The telecommunications provider confirmed that repair crews have been dispatched and are working to restore service as quickly as possible. No specific cause for the outage has been disclosed, and AT&T has not released an estimate for when full service will be back online.
Workarounds for affected customers
Customers who rely on cellular service can still make calls using Wi‑Fi calling, provided they have a stable internet connection and a compatible device. Wi‑Fi calling routes voice traffic over the internet, allowing users to place and receive calls even when the cellular network is down.
Impact on the community
While the outage does not affect broadband internet, the loss of reliable mobile service can hinder everyday communication for families, businesses, and emergency responders. Local officials have not reported any safety incidents linked to the outage, but the disruption underscores the importance of resilient communications infrastructure in small‑town America.
What residents can do
AT&T advises customers to monitor the company’s service alerts page or follow the provider’s social‑media channels for real‑time updates. Those experiencing prolonged issues should contact AT&T customer support for assistance and to report any ongoing problems.
Ongoing monitoring
KBEST Media will continue to track the situation and provide updates as more information becomes available from AT&T. Residents are encouraged to stay informed and use alternative communication methods, such as Wi‑Fi calling or landline phones, until the tower is fully operational again.
Original reporting: CBS7 / First Alert 7 KOSA (Gray) — read the source article.
