Naperville‑based Colbert Custom Framing & Art Printing is expanding how it connects with clients. Starting today, customers can reach the studio by calling or texting the regular business number, 630‑717‑1448, in addition to the existing email address, [email protected].
Why the change matters for local families and businesses
Many patrons have asked, “Can you text me when my order is ready?” or simply, “Can I text you?” The studio’s answer is a clear yes. By offering text messaging, the business makes it easier for busy families and local entrepreneurs to get quick updates on framing orders, request information, or start new projects without waiting for an email reply.
Keeping personal service at the forefront
Owner‑operator Colbert emphasizes that technology is a tool, not a replacement for personal service. While the studio’s point‑of‑sale system has been computerized since 1996 and it added CNC mat‑cutting, high‑resolution scanning, and industrial CAD engraving over the past two decades, every client interaction still involves a real person. Whether a client calls, texts, emails, or schedules a video consultation, a staff member will answer directly, listen to needs, and provide tailored advice.
Video consultations for remote customers
In addition to texting, the studio offers video calls for design consultations. This option lets customers discuss artwork, explore framing ideas, and review material samples from a distance. While an in‑person visit remains the best way to see and compare materials firsthand, video meetings provide a convenient alternative for those who cannot travel to the Naperville studio.
Technology supporting craftsmanship
Colbert Custom Framing’s long‑standing commitment to technology includes a computerized point‑of‑sale system, CNC mat‑cutting introduced in 2006, high‑resolution digital editing, giclée art printing, and an industrial rotary engraving machine. These tools enable the shop to handle more complex projects, keep work in‑house, and deliver precise, high‑quality results.
Despite these advances, the studio stresses that human judgment remains essential. Choosing the right materials, deciding on design details, and ensuring each piece fits a client’s space still rely on the expertise of the staff.
How to reach the studio
Clients can now text or call 630‑717‑1448, email [email protected], or arrange a video call through the studio’s website. Colbert Custom Framing invites Naperville residents and surrounding communities to take advantage of the new communication options while continuing to receive the personalized service that has defined the business for decades.
Original reporting: Positively Naperville (Aurora area) — read the source article.
