In a move reminiscent of pre-9/11 travel, 21 US airports now allow non-ticketed guests to accompany their loved ones to the gate. This initiative, which began with Pittsburgh International Airport’s myPITpass in 2017, is designed to enhance the travel experience by allowing family and friends to provide support and enjoy airport amenities.

Reviving a Bygone Era

Programs like Seattle-Tacoma International Airport’s SEA visitor pass, launched in 2018, have transformed from revenue-generating efforts into customer experience enhancements. Rosa Johnson, manager of aviation customer communications at Seattle-Tacoma, notes that these passes allow travelers needing extra assistance to feel more secure with a trusted companion by their side.

Visitor passes are available through online applications or airport kiosks, with varying application windows and approval processes depending on the airport. All guests must pass through TSA security, similar to ticketed passengers, and adhere to specific guidelines regarding entry times and visit durations.

Benefits and Limitations

The programs offer practical benefits, such as retrieving forgotten items or familiarizing oneself with the airport before a flight. While most airports allow minors to apply for passes, they must be accompanied by an adult. Capacity limits mean it’s wise to apply early.

Airports like San Francisco International allow applications up to 30 days in advance, while others, such as Kansas City International, limit visits to six hours. The initiative has gained traction, with airports sharing insights to improve and expand these programs.

Ultimately, these visitor pass programs aim to foster human connection and alleviate stress for travelers and their companions, making airports a more welcoming space for all.

Original reporting: KRDO (Colorado Springs metro) — read the source article.