Christus Health Plan disclosed that its Medicare Advantage offerings will be withdrawn for seniors in East Texas, with the termination date set for Dec. 7, 2026. The decision affects members in Bowie, Cass, Red River, Gregg, Harrison, Marion, Morris, Panola, Titus, Upshur, Henderson and Rusk counties.
What seniors need to do
Members who currently rely on Christus Medicare Advantage must find an alternative plan before the deadline. The health plan advises beneficiaries to review their options through the federal Medicare website, contact their local Area Agency on Aging, or call the plan’s dedicated helpline at 1‑844‑282‑3026 for assistance.
Free counseling resources
To help seniors navigate the transition, the Texas Health Information, Counseling and Advocacy Program (THICAP) offers unbiased, no‑cost counseling. Callers can reach the program at 1‑800‑252‑9240. The Area Agency on Aging of the Ark‑Tex Council of Governments, based in Texarkana, also provides guidance and can be reached at the same toll‑free number. Additionally, Medicare’s own helpline, 1‑800‑MEDICARE, remains available for general questions about enrollment and plan changes.
Why the withdrawal matters
Christus Health Plan’s exit is part of a broader trend of hospital‑based insurers scaling back participation in Medicare Advantage. While national insurers have also reduced their footprints, the impact is most felt at the local level, where seniors depend on these plans for comprehensive coverage, prescription drug benefits, and coordinated care.
Potential alternatives
East Texas seniors have several alternatives, including other Medicare Advantage carriers, traditional Medicare combined with a stand‑alone Part D prescription drug plan, or private supplemental policies. The Centers for Medicare & Medicaid Services (CMS) maintains a searchable plan finder tool that lists available options by county.
Community response
Local senior advocacy groups have expressed concern about the timing of the withdrawal, noting that many older adults may find the enrollment process confusing. However, they also commend the availability of free counseling services, emphasizing that timely action can prevent gaps in coverage.
Next steps
Christus Health Plan urges all affected members to act promptly. Those who miss the Dec. 7 deadline could face a loss of benefits and may need to pay higher out‑of‑pocket costs until new coverage is secured. The plan’s customer service line remains open for questions through the end of the year.
How to stay informed
Residents can monitor local news outlets, the Texas Department of Aging and Disability Services, and the CMS website for updates on Medicare Advantage options in the region. Staying proactive will ensure seniors maintain continuous health coverage and avoid unnecessary disruptions.
Original reporting: KTBS 3 (Shreveport) — read the source article.
