AT&T is set to begin shutting down traditional copper landline service in multiple Middle Tennessee communities this Sunday, after receiving approval from the Federal Communications Commission, according to NewsChannel5. The rollout marks the first step in a transition that the carrier must complete by 2029.
Experts warn that the change could affect fax lines, security systems, elevator phones and other specialized connections, especially in condos, townhomes, business centers and medical plazas. “You’re talking about fax lines, security lines, elevator lines — especially when it comes to condos, townhomes, business centers, medical plazas. That’s where you’re going to see the vast majority of them,” said Stephen Burton of One Call Technology in Franklin, a local firm helping customers prepare for the switch.
Burton noted that different carriers are ending service at varying times, and many customers may not yet realize the impact on their operations. “Different carriers are shutting off at different times, but people don’t think it applies to them necessarily yet,” he added.
Consumers with safety systems such as fire alarms and emergency phones are urged to act now, before those systems lose connectivity. The FCC filing indicates AT&T must provide advance notice—at least 180 days for business customers and 90 days for residential customers—detailing the changes and available alternatives. Providers are also prohibited from pressuring customers into new services and must present options neutrally.
One notable concern is the potential rise in cost for copper‑based services, as pricing regulations that once capped rates are no longer in effect. Some customers have already reported higher charges for legacy lines.
Burton recommends that affected residents and businesses reach out to local telecom specialists for guidance. “Reach out to a company. There are a lot in the Middle Tennessee area that you can talk with who are well aware of what’s going on and can hold your hand and walk you through it,” he said.
Traditional copper landlines have the advantage of operating during power outages, a feature many newer VoIP services lack unless backed by battery power. Customers should inquire about backup power solutions for any new digital phone service they adopt.
What’s next: The shutdown begins Sunday, with AT&T slated to continue the phase‑out over the coming months. Residents and businesses should review the FCC notice, compare alternative providers, and consider backup power options for critical communication systems before the transition is complete.
Sources: newschannel5.com
