Dallas – More than a month after reporting stolen mail, Oak Cliff resident Jesica Amador says she has heard nothing from the United States Postal Service (USPS). A second North Texas resident, Aundia Rogers, reports the same silence after filing complaints through the USPS mobile app.

What happened

In September, FOX 4 interviewed Amador, who noticed her Oak Cliff address on a video posted to Instagram that showed boxes of mail piled inside a private home. The video did not explain how the mail arrived there or who placed it there. Amador contacted both Dallas Police and the USPS, but she says neither agency gave her a clear answer before she spoke with FOX 4.

“Am I going to get my mail back? I just want to know. I mean, am I going to get a clear answer? I want them to reach out to me and tell me what’s going to happen with that mail,” Amader told reporter Shaun Rabb.

At the time, the USPS Office of Inspector General (OIG) confirmed it was opening an investigation into Amador’s claims.

No follow‑up after a month

More than a month later, Amador says she still has not received a phone call, email, or any other communication from the USPS. “I haven’t received a phone call or an email. Just nothing, just in the dark,” she told Rabb.

Rogers, who also lives in North Texas, says her mail has been missing since September. She has been using the USPS app to file complaints but reports no updates from the agency.

“Once you take the steps of what you know to do and what you’ve been instructed to do, and you do it and you know there’s no follow up, it can be frustrating,” Rogers said.

USPS OIG response

The USPS Office of Inspector General told FOX 4 on Friday that the investigation remains ongoing. Any mail recovered so far has been processed and returned to its intended recipients, but the agency has not provided further details about Amador’s or Rogers’ missing items.

Amador emphasized the impact on her family: “This is a big thing and for them not to say anything, it’s just like … how long is this going to go on?”

What residents can do

The USPS OIG encourages anyone with information about missing mail or concerns about the investigation to contact the hotline at www.uspsoig.gov/hotline.

Local officials have not yet commented on the case, and no city‑level action has been reported. The situation highlights ongoing frustrations many Texans feel with federal mail services, especially when personal correspondence and essential documents are at stake.

Background

Mail theft and loss have been reported across the United States, prompting the USPS to launch a series of OIG investigations aimed at improving security and accountability. While the agency processes billions of pieces of mail each year, incidents like the one described by Amador and Rogers remind consumers that gaps still exist.

For now, Dallas residents waiting for answers must continue to rely on the OIG hotline and hope for a resolution as the federal investigation proceeds.

Original reporting: Dallas – Ft. Worth Feed (HLL/CB) — read the source article.