Bowling Green, Ohio – A local homeowner is still waiting for a promised refund after Home Depot allegedly charged her more than $4,000 for windows that were never delivered. Nichole Dorsey says she visited the store on October 2, made a purchase on October 3, and was told the transaction would be cancelled, yet the charge remains on her credit card.

Purchase details and the missing windows

Dorsey reports that she intended to buy five replacement windows and 45 bags of insulation for her home, which currently has plywood covering every window opening. She paid $4,200 at the register, using her card for the bulk of the amount and planning to cover the remaining balance in cash.

According to Dorsey, the employee who rang her up processed the card first, then admitted it was a mistake because the store could not accept cash at his register. He allegedly told her he would cancel the charge, but the bank later confirmed the transaction was still pending.

Home Depot’s response

When asked for comment, Home Depot said its team is working directly with Dorsey to resolve the issue. The retailer did not provide a specific timeline for when the refund will be posted to her account.

Refund timeline and next steps

Dorsey says Home Depot initially told her the money would be back on her card within 72 hours, then extended the window to three‑to‑five days, and later to ten‑to‑fourteen days. Nearly a month later, the amount has not returned. The store’s latest advice was for Dorsey to dispute the charge with her bank, a process that can take up to 90 days.

“I’ve yelled and cried a lot,” Dorsey said, expressing frustration over the prolonged delay.

Consumer‑rights perspective

Ohio’s consumer‑protection statutes require merchants to honor refunds for goods not delivered. While the dispute is still pending, Dorsey’s bank can investigate the charge and, if warranted, issue a charge‑back to recover the funds. Consumers are encouraged to keep all documentation, including receipts, bank statements, and any written communication with the retailer.

Home Depot’s policy states that refunds are typically processed within a few business days once a transaction is cancelled, but the company notes that processing times can vary based on the issuing bank.

Local impact

The case highlights the importance of clear communication between retailers and customers, especially in smaller communities where residents rely on local stores for essential home‑improvement supplies. It also underscores the need for consumers to understand their rights when a purchase does not go as expected.

Bowling Green residents who encounter similar issues are advised to contact the Ohio Attorney General’s Consumer Protection Division or seek assistance from local consumer‑advocacy groups.

Original reporting: 13abc WTVG Toledo (news) — read the source article.